Service Mapping Research

Objectives

The main objective of the Service Mapping Project is to identify key trends, strengths and opportunities related to the service system for newcomers in Surrey in order to establish consistent, innovative and coordinated service delivery and improve accessibility of services to newcomers.

Research

The Social Planning and Research Council of BC (SPARC BC) was contracted by the City of Surrey, on behalf of the Surrey Local Immigration Partnership (LIP), to achieve this objective by developing an immigrant service inventory, a survey of senior social infrastructure leaders and stakeholders (hereafter senior leaders) providing services to immigrants and refugees, as well as a series of maps containing service information and socio-demographic data.

The development of the service inventory was based on existing online inventories and was enhanced through a review of internal SPARC BC data on service organizations operating in BC and Surrey. A total of 235 programs and services are included in the inventory and are accessible through an online map of settlement services and programs.

The Surrey Social Infrastructure Leaders Survey was developed to understand the perspectives of senior leaders from government and non-government service organizations. The Final Report was published in May 2015. Newsletter provided further exploration of the gaps by key stakeholders and a Fact Sheet was develop to summarize key findings.

Consultation

In the fall of 2015, a series of stakeholder consultations were held, including one focused on identifying strategic priorities and actions in the area of settlement service provision in Surrey. All the relevant research and consultation reports are available to general public (see right column on this page).

The stated purpose for the Consultation was:

  • To share the findings from the Surrey LIP Service Mapping research
  • To obtain stakeholder and community input and insights related to the research findings
  • To identify key priorities and actions to improve settlement services provision and access to newcomer services in Surrey.

The consultation took place on September 25th 2015 at Surrey City Hall and was attended by thirty two stakeholders (excluding presenters, consultants and staff members). The Consultation Summary Report provided an overview of the consultation and highlighted key directions and actions suggested during the day.